We offer a 30-day return policy on all unused products in their original packaging. You must provide a photo to us via our email (info@sundowncosmetics.com) before you can return your order.

We do not offer returns for customers outside the United States.

Economy shipping typically takes 5-8 business days. Express shipping typically takes 3-4 days business days to ship. We are not responsible for any shipping delays caused by the carrier.

We will begin production for Sundown's Lanolin-Infused Balm after reaching our preorder goal of around 2,000 orders (We may end our preorder campaign before or after 2,000 orders to start production at our sole discretion.) Production may take 1-2 months, after which you'll receive your order in a week with shipping.

Once your order ships, you'll receive a tracking number via email to monitor your delivery. Alternatively, you can view your order on your Sundown account.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and may be significantly more expensive than orders based in the United States.

We do not offer returns for international sales.

Though we try our very best to have a mess-free container during the manufacturing process, we cannot guarantee a mess-free container during the shipping process as our product may be transported in hot containers.

It is ideal to store the balm in a cold and dry environment to prevent melting and extend shelf life.

1. The balm may be in a cold environment. The balm is designed to handle high temperatures without liquifying. That being said, we recommend storing the balm in a cold and dry environment to extend shelf life; however, this may result in the balm being harder to press and spread

2. We do not whip our balm. Many tallow balms are whipped, which softens the balm. However, whipped balms tend to have less balm in the container and more air, which is revealed after the balm is melted. With Sundown, you get more balm and less air, which results in a harder balm.